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General
FAQ´s |
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1. Elite Screens Material Selection Guide
Please click here to download the selection guide |
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2. Elite Screens
Full Line Electric Screen Comparison Table
Please
click here to download the comparison table |
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3. What is an electric
projection screen? And how does it work?
An electric projection screen consists of a built-in
Tube Motor, with a roll screen around the tube,
which allows control projection screen up/stop/
down by wireless handheld remote control or a wire
3-way (up/stop/down) switch. |
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4. What is the difference
between RF and IR remote control?
a. IR: Infrared, RF: Radio Frequency
b. Infrared is based on the "light" part
of the electromagnetic spectrum; radio frequency
is based on the "radio" section of the
electromagnetic spectrum.
c. Basically, an IR remote control requires direct
aim to the receiver in order for the signal to be
received, but an RF remote control can be pointed
in any direction to function if the signal is in
the range.
d. Usually, RF costs more than IR.
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5. Do all Elite Electric screens come with a Remote Control?
Yes, remote control units and installation kits
are included with every purchase of our electric
screens so that they all come fully assembled with
the necessary accessories to install and operate.
The VMAX2, Home2 and Cinetension2
series have both an IR (Infrared) and an RF (Radio
Frequency) remote control in addition to their supplemental
wall box controller, extended IR receiver for recessed
ceiling installations and 12-volt triggers. The
Spectrum is our latest product
for the .com sales market. It comes fully assembled
with an internal IR receiver and remote. We also
have a Universal Learning Remote available as an
additional purchase for those interested in total
control of their home media system |
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6.How can Elite Screens
offer such a low price on motorized screens?
a. Elite Screens specializes in manufacturing Motorized
screens as well as manual and tripod projection
screens.
b. We OEM projection screens nation-wide to bring
down the overall production cost. |
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7. How big of a screen
should I use in my Home?
Your screen size (Diagonal) = Distant from your
first viewing row. |
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8. What are the warranty terms for your screens?
Due to the quality of our product and our dedication to service, Elite Screens offers a comprehensive warranty that exceeds the 1-year industry standard on all of its screen products. All of the electric screens carry a minimum 2-year warranty on parts and labor with a 3-year term for our Elite Prime Vision custom install products. The fixed frame screens all carry a 3-year warranty while Elite Prime Vision¡¦s DreamWindow screen has an unparalleled lifetime warranty. |
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09. How do I clean my Elite Screen material?
All Elite Screen material surfaces can be cleaned
with mild soap and water. |
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10. How To Select the Right
Screen Material?
Screen Material is made in a variety of shades and
textures to accommodate the output qualities for
all of the various
DLP and LCD projectors on the market today.
The idea is to create the right level of color reproduction
while maintaining black level contrast.
Since the projectors currently have various levels
of light output and resolution, it is necessary
to have a variety of
materials that will be compatible with the different
performance levels of screens currently on the market.
Current improvements in projector technology have
definitely helped simplify the process of screen
material selection.
Our knowledgeable staff at Elite Screens can help
you find the compatible screen material for your
projection needs.
Matte White / Tension
White Screen Material
The most versatile screen surface. It evenly distributes
light over a wide viewing area, while colors remain
bright and
life-like, with no shifts in hue. This surface can
be easily cleaned and mildew resistant.
Video / Movie mode when using DLP Projector
Presentation / PC mode when using LCD or DLP Projector
High Contrast Gray
Best for LCD or low contrast ratio projectors.
Best Application is for Home Theater Video / Movie
viewing mode especially when using an LCD Projector.
The Gray surface offers excellent resolution by
enhancing the black level of LCD projected images
while maintaining
the consistency of whites and lighter colors in
the picture. It performs well in some ambient light
conditions with higher
output projectors but is recommended for use in
an environment where ambient light is controlled.
Elite CineTension and ezFrame Screen material has
black backing on the reverse side to eliminate light
penetration
that will negatively affect the picture quality.
As one of many standard features, our screen material
has a 4 side Black masking border to enhance your
projection
display area.
If you are interested in obtaining screen material
samples, please contact eliteinfo@elitescreens.com |
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11. Projector screen size selection guide
Please click here for more information. |
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12. Can I use Elite Electric Screen in 220V 50Hz?
Elite's Electric Screens use the standard North American voltage/frequency of 110V 60 Hz. Our product is also made in a 220V 50Hz voltage/frequency for the various applicable countries that we export to. In addition to this, we produce a transformer/adaptor (Part#: ZTF220) that will connect our US product to a 220V 50Hz outlet when traveling internationally. |
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13. What is the Min. and Max. Operating/Storage temperatures for the Elite Projection Screen ?
Operating Temperature: +32°F to +113°F ( 0°C to +45°C)
Storage Temperature: -14°F to +158°F ( -10°C to +70°C). |
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14. How would I synchronize the up/down function of my electric screen with my projectors power cycle?
The first and most important step you will want to make is to make sure that your projector can support a trigger application by:
1. Reviewing your projectors user manual.
2. Contact the manufacturer of your projector.
If you do find that your projector supports a trigger application, connect the Elite Electric screen trigger adapter cable from your Screen to your projectors trigger port (Please consult installer for a detail wiring and installation). Since Elite screens only provides the screen adapter, you will need to contact your projectors manufacturer for the trigger adapter of the projector. Most projector manufacturer trigger ports use the mini jack plug and adapter that may be obtained at any electronics store such as Radio Shack. Please consult with your dealer or projector manufacturer for this trigger adapter and installation.
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15. How high should I hang the projector screen?
The lowest recommended position of the projector screen should where the center of the screen is in alignment of the
eye level of those in the first row of a graduated HT seating layout.
The ideal position will allow you to watch your film without tilting your head back or forward. This will provide the best levels of ergonomic stability
and will not negatively affect the vantage point of the following rows as their increased distance from the screen will provide
a comfortable viewing attitude as well. |
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16. How could I setup my Screens IR receiver to work with my learning
remote control system such as AMX, Crestron and Logitec...etc., do you have any IR codes I can use to achieve this?
Our IR remote controls have been evaluated and entered in to the databases of some Universal remote control manufacturers. Please contact the manufacturer of your remote to inquire about your remotes ability to function with ours. If they have not evaluated our remote control then the following PDF file will have a list of Hex and Binary codes that will be used for most remote setups. click here to download the complete IR remote code. |
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17. Does Elite¡¦s Electric Screens support 220V or will I need to buy extra transformer ?
Elite Screens Electric screens stocked in the US
warehouse only support 110V 60 Hz, if you need 220V
screen, we can arrange a special order to directly
ship from our factory to you within 30-45 days.
Or we can ship from our US warehouse stock with
the 220V/110V transformer ( Model ZTF220, Note:
this model only supports VMAX and Spectrum series
up to 170" Diag. Home(2) and CineTension(2) are
not supported). |
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18. Where can I find the wired RJ45 12 volt trigger adaptor pin-layout?
The adapter can easily be made using a CAT-5 networking cable and RJ45 networking connector.
(click to download the Pin Assignment) |
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19. How do I connect my Elite Screens ZSP-12 volt trigger RJ-45 adaptor to my projector and how does it work?
(click to download the 12 volt trigger Wiring Diagram in PDF file) (click to see the flash version) |
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20. Why does my screen no longer function?
There are a few possible things you could check:
1. Make sure your wall plug has power and that the screen is properly plugged in.
2. Please check the fuse to your screen. (Call Tech support for location of fuse)
3. If screen works well with the line switch but not with the remote control, make sure the remote control has good batteries in it.
4. Our electric screens with a tubular motor installed are equipped with a Thermal relay. This would include all Home (2, 3), Tension (1, 2, 3) series, and VMAX screens with a diagonal size above 180". This feature will automatically shut off screen in the event your motor becomes too hot, preventing overheating of the motor. To correct this, let screen alone for 10-15 minutes and try again. |
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21. How do I program my new RF remote to work with my screen?
1. There is a small plastic cover on the end cap on the left side of the screen, remove that piece.
2. Once the cap is removed, you will see a small button on the control board below.
3. Using a small plastic rod, such as coffee straw or pen, press down on the button until the LED light on board lights up.
4. Press the up button on RF remote control for 3-5 seconds.
5. Release both buttons. Remote should be programmed.
If this does not work at first, repeat processes step 4 and 5. |
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Rebate
FAQ´s |
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1. Can I just send
a photocopy of the barcode sticker for the product?
Yes, a copy of the UPC barcode is perfectly acceptable
as long as it is sent together with the other required
paperwork.
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2. Can a household
do multiple promotional rebates?
A: Yes; although there is a limit of only one screen
or projector mount rebate per projector or screen
purchase, a consumer can purchase as many projectors
or screen as he/she would like and then participate
in as many free screen or free projector mount promotions
as would apply.
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3. How long is this
going to take?
Please allow 2-4 weeks total process and delivery
time.
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4. Why do I have to pay
shipping and handling charge? I thought the screen
or projector mount was free.
The screen or projector mount itself is free. The
shipping and handling charge is the shipping and
handling service fee. |
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5. Can the Shipping
and Handling charge be waived?
No, the S&H charges are part of a written agreement
that we have in our promotion AD. We cannot waive
the Shipping and Handling charges.
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6. Does the FREE
80" screen come with a tripod?
No, the 80" screen is a manual pull-down screen
intended to be installed either on a wall or ceiling.
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