| |
General
FAQ´s |
|
|
|
|
|
| |
 |
1. Elite Screens Material Selection Guide
Please click here to download the selection guide |
|
|
|
|
|
| |
|
2. Elite Screens
Full Line Electric Screen Comparison Table
Please
click here to download the comparison table |
|
|
|
|
|
| |
|
3. What is the difference
between a RF and an IR remote control?
The IR remote is an InfraRed remote. Infrared is based on the "light" part of the electromagnetic spectrum
The RF remote is a Radio Frequency remote. Radio frequency is based on the "radio" section of the electromagnetic spectrum.
While the IR remote control requires direct aim to the receiver in order for the signal to be received, the RF remote control can be pointed in any direction to function as long as the signal is within range. Furthermore, the RF remote has a longer operational distance (up to 30’) than the IR remote (up to 15’).
|
|
|
|
|
|
| |
|
4. Do all Elite Electric screens come with a Remote Control?
Yes, remote control units are provided with every purchase of our electric screens. The VMAX2, Home2 and Cinetension2 series come with IR (Infrared) and RF (Radio Frequency) remote controls, as well as a supplemental wall switch controller, an extended IR receiver for recessed ceiling installations, and a 12-volt trigger adaptor.
The Spectrum is an electric screen provided for the budget-conscious consumer. It comes fully assembled with an internal IR receiver and remote.
We also have Universal Learning Remote available as an additional purchase for those interested in total control of their home media system. |
|
|
|
|
|
| |
|
5.How can Elite Screens
offer such a low price on motorized screens?
Elite Screens specializes in manufacturing various types of projection screens, from motorized to fixed framed. We are a nation-wide original equipment manufacturer, and this allows us to bring down our overall production cost. |
|
|
|
|
|
| |
|
6. How big of a screen
should I use in my Home?
A. Your screen’s Diagonal size = Distant from your first viewing row for presentation viewing
B. Your screen’s viewing width size x 2 = Distant from your first viewing row for Home Theater Movie watching |
|
|
|
|
|
| |
|
7. Why does my screen no longer function?
There are a few possible things you could check:
a. Make sure your wall plug has power and that the screen is properly plugged in.
b. If the screen works well with the wall switch but not with the remote controls, ensure that fresh alkaline batteries are installed in the remote controls.
c. Check your screen’s internal fuse. (Please call our Tech Support for location of fuse before tampering with the screen.)
d. Our Home2, CineTension2, and VMAX2 Plus screens size above 180” feature a tubular motor equipped with a Thermal Relay. This feature will automatically shut off the screen should your motor become too hot, thus preventing overheating of the motor. To correct this, simply leave the screen alone for 20-30 minutes and try again. |
|
|
|
|
|
| |
|
8. What are the warranty terms for your screens?
Due to the quality of our product and our dedication to customer service, Elite Screens offers a comprehensive warranty that exceeds the 1-year industry standard on all of its screen products.
All of our screens carry a minimum 2-year warranty (effective as of June 1st, 2007) on parts and labor. A 3-year term is provided for our Elite Prime Vision custom install products such as the CineTension 3 and Home3, while Elite Prime Vision’s Dream Window screen carries an unparalleled limited lifetime warranty. |
|
|
|
|
|
| |
|
9. How do I clean my Elite Screen material?
All Elite Screen material surfaces (Except StarBright7 material) can be cleaned
with a combination of water and mild soap. |
|
|
|
|
|
| |
|
10. How To Select the Right
Screen Material?
Screen material is made in a variety of shades and textures to accommodate the output qualities for all of the various DLP and LCD projectors on the market today. The idea is to create the right level of color reproduction while maintaining black level contrast. Since the projectors currently have various levels of light output and resolution, it is necessary to have a variety of materials that will be compatible with the different performance levels of screens currently on the market. Current improvements in projector technology have definitely helped simplify the process of screen material selection. Our knowledgeable staff at Elite Screens can help you find the compatible screen material for your projection needs.
Matte White / Tension
White Screen Material
The most versatile screen surface. It evenly distributes light over a wide viewing area, while colors remain bright and life-like, with no shifts in hue. This surface can be easily cleaned and is mildew resistant.
* Video / Movie mode when using DLP Projector
* Presentation / PC mode when using LCD or DLP Projector
High Contrast Gray
The Gray surface offers excellent resolution by enhancing the black level of LCD projected images while maintaining the consistency of whites and lighter colors in the picture. It performs well in some ambient light conditions with higher output projectors, but is recommended for use in an environment where ambient light is controlled.
* Best for LCD or low contrast ratio projectors.
* Best Application is for Home Theater Video / Movie viewing mode especially when using an LCD Projector.
If you are interested in obtaining screen material
samples, please contact eliteinfo@elitescreens.com
|
|
|
|
|
|
| |
|
11. Does Elite’s Electric Screens support 220V or will I need to buy a transformer to convert the volts?
Elite Screens Electric screens stocked in the US warehouse only support 110V 60 Hz, if you need 220V screen, we can arrange a special order to directly ship from our factory to you within 30-45 days. Or we can ship from our US warehouse stock with the 220V/110V transformer ( Model ZTF220, Note: this model only supports VMAX and Spectrum series up to 170" Diag. Home(2) and CineTension(2) are not supported).
If you require a customer size screen, please fill out the form located at:
http://www.elitescreens.com/csr.htm |
|
|
|
|
|
| |
|
12. What is the Min. and Max. Operating/Storage temperatures for the Elite Projection Screen?
Operating Temperature: +32°F to +113°F ( 0°C to +45°C)
Storage Temperature: -14°F to +158°F ( -10°C to +70°C). |
|
|
|
|
|
| |
|
13. How would I synchronize the up/down function of my electric screen with my projectors power cycle?
To ensure that your projector can support a trigger application, please be sure to:
a. Reviewing your projectors user manual.
b. Contact the manufacturer of your projector.
If you do find that your projector supports a trigger application, connect the Elite Electric Screen Trigger Adaptor cable from your Screen to your projectors trigger port (Please consult a professional installer for further details on wiring and installation). Since Elite Screens only provides the screen adaptor, you will need to contact your projectors manufacturer for the trigger adapter of the projector. Most projector manufacturer trigger ports use a mini jack plug and adaptor that may be obtained at most local electronics stores. Please consult with your dealer or projector manufacturer for further details concerning this trigger adaptor and installation.
|
|
|
|
|
|
| |
|
14. How high should I hang the projector screen?
As a rule, it is recommended to ensure that the center of the screen is in alignment with the eye level of those seated in the first row of a graduated Home Theater seating layout. This will provide the best levels of ergonomic stability, and will not negatively affect the vantage point of the following rows as their increased distance from the screen will provide a comfortable viewing position as well. |
|
|
|
|
|
| |
|
15. How could I setup my Screens IR receiver to work with my learning
remote control system (such as AMX, Crestron and Logitec, or other)? Do you have any IR codes I can use to achieve this?
Our IR remote controls have been evaluated and entered in to the databases of some Universal remote control manufacturers. Please contact the manufacturer of your remote to inquire about your remotes ability to function with ours. If they have not evaluated our remote control then the following PDF file (see below) will have a list of Hex and Binary codes that will be used for most remote setups. click here to download the complete IR remote code. |
|
|
|
|
|
| |
|
16. Where can I find the wired RJ-45 5/12 volt trigger adaptor pin-layout?
The adapter can easily be made using a CAT-5 networking cable and RJ45 networking connector.
(click to download the Pin Assignment) (See notation on question 11) |
|
|
|
|
|
| |
|
17. How do I program my new RF remote to work with my electric screen?
(Only applicable on Spectrum and “2” series screens, ex. VMAX100XWH”2”, TE100HW”2”, Home100IWH”2”, etc…)
A. Electric Screens with a version number of 1.4, 1.3, and 1.2. (Version number can be found on packaging box or serial number sticker)
- Begin by removing the small plastic cover located on the left side end cap of the screen.
- Once the plastic cover is removed, you will see a small button on the control board.
- Using a small sharp object, such as a coffee straw or pen, press down on the button until the LED light on the board lights up.
- Press the up button on the RF remote control for 3-5 seconds.
- Release both buttons. The RF Remote should now be programmed and ready to use.
If this does not work, repeat steps 4 and 5.
B. Electric Screens with version number of 2.0 (Version number can be found on packaging box or serial number sticker)
- Remove power to the screen by unplugging your screen from your power outlet for 15 minutes.
- Plug your power cord back to your power outlet.
- Your RF remote should now sync with your screen.
|
|
|
|
|
|
| |
|
18. My manual pull-down screen appears to be stuck and does not want to retract, how do I get it to retract?
Keep in mind that the screen’s spring mechanism system is brand new and will therefore need to go be brought up and down a few times to allow the spring mechanism to loosen up. If this occurs, with a little bit of force carefully yank the screen by the handle straight down in a very quick manner to unlock the screen so it may retract. |
|
|
|
|
|
| |
|
19. How do I obtain warranty support?
Please fill out our RMA/Service located at the link below should you require warranty support. http://www.elitescreens.com/service_form.htm |
|
|
|
|
|
| |
|
20. Projector screen size selection guide
Please click here for more information. |
|
|
|
|
|
| |
|
21. Can I use Elite Electric Screen in 220V 50Hz?
Elite's Electric Screens use the standard North American voltage/frequency of 110V 60 Hz. Our product is also made in a 220V 50Hz voltage/frequency for the various applicable countries that we export to. In addition to this, we produce a transformer/adaptor (Part#: ZTF220) that will connect our US product to a 220V 50Hz outlet when traveling internationally. |
|
|
|
|
|
| |
|
22. How do I connect my Elite Screens ZSP-12 volt trigger RJ-45 adaptor to my projector and how does it work?
(click to download the 12 volt trigger Wiring Diagram in PDF file) (click to see the flash version) |
|
|
|
|
|
| |
|
23. Why does my screen no longer function?
There are a few possible things you could check:
1. Make sure your wall plug has power and that the screen is properly plugged in.
2. Please check the fuse to your screen. (Call Tech support for location of fuse)
3. If screen works well with the line switch but not with the remote control, make sure the remote control has good batteries in it.
4. Our electric screens with a tubular motor installed are equipped with a Thermal relay. This would include all Home (2, 3), Tension (1, 2, 3) series, and VMAX screens with a diagonal size above 180". This feature will automatically shut off screen in the event your motor becomes too hot, preventing overheating of the motor. To correct this, let screen alone for 10-15 minutes and try again. |
|
|
|
|
|
| |
|
24. Does Elite Screens make custom size screens?
Yes, Elite Screens can make custom size screens.
Please visit http://www.elitescreens.com/csr.htm to order a customer size screen. |
|
| |
|
|
|
| |
|
|
|
| |
Rebate
FAQ´s |
|
|
|
|
|
| |
|
1. Can I just send
a photocopy of the barcode sticker for the product?
Yes, a copy of the UPC barcode is perfectly acceptable
as long as it is sent together with the other required
paperwork.
|
|
|
|
|
|
| |
|
2. Can a household
do multiple promotional rebates?
A: Yes; although there is a limit of only one screen
or projector mount rebate per projector or screen
purchase, a consumer can purchase as many projectors
or screen as he/she would like and then participate
in as many free screen or free projector mount promotions
as would apply.
|
|
|
|
|
|
| |
|
3. How long is this
going to take?
Please allow 2-4 weeks total process and delivery
time.
|
|
|
|
|
|
| |
|
4. Why do I have to pay
shipping and handling charge? I thought the screen
or projector mount was free.
The screen or projector mount itself is free. The
shipping and handling charge is the shipping and
handling service fee. |
|
|
|
|
|
| |
|
5. Can the Shipping
and Handling charge be waived?
No, the S&H charges are part of a written agreement
that we have in our promotion AD. We cannot waive
the Shipping and Handling charges.
|
|
|
|
|
|
| |
|
6. Does the FREE
80" screen come with a tripod?
No, the 80" screen is a manual pull-down screen
intended to be installed either on a wall or ceiling.
|
|
| |
|
|
|
