2. Warranty Policy (USA & Canada only) - Electric Screens
Two (2) year warranty parts and labor from
purchase date as of June 2007 (except for refurbished units as specified below):
Refurbished units carry a 90-day parts and labor warranty.
Demo units or open box items carry a full 2-year parts and labor warranty.
Each party will be responsible for one way shipping during the warranty period. Elite Screens is not responsible for applicable International tariffs such as broker fees and customs duties.
A RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option, replace or repair the defective unit with a replacement *(see exceptions below) after the defective unit is received. Once the product is received, Elite Screens will send out a replacement *unit to the customer by ground service (subject to inventory availability). Please do not return any unauthorized items to Elite Screens, as they will be refused. The RMA number must be included on the outside label of your shipping box.
Our warehouse is not authorized to accept returns thout an RMA number on the shipping label. RMA numbers are valid for 45 days from the date of issue.
Missing Parts must be reported within 7-days of receipt. If reported after 7 days, customer will be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished) or based on stock availability
