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3. Warranty Policy (USA & Canada only) - Mounts, Manual, Tripod, Floor Pull-up, and Fixed Frame Screens |
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Two (2) year warranty parts and labor from purchase date as of June 2007 (except for refurbished units as specified below): |
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Refurbished units carry a 90-day parts and labor warranty. |
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Demo units or open box items are AS IS items and do not carry a warranty. |
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Each party will be responsible for one way shipping during the warranty period. Elite Screens is not
responsible for applicable International tariffs such as broker fees and customs duties. |
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A RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option,
replace or repair the defective unit with a replacement *(see exceptions below) after the defective
unit is received. Once the product is received, Elite Screens will send out a replacement *unit to the
customer by ground service (subject to inventory availability). Please do not return any
unauthorized items to Elite Screen, as they will be refused. The RMA number must be
included on the outside label of your shipping box. Our warehouse is not authorized to
accept returns without an RMA number on the shipping label. RMA numbers are valid for 45
days from the date of issue. |
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Missing Parts must be reported within 7-days of receipt. If reported after 7 days, customer will only
be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is
responsible for cost of the parts and shipping & handling fees. |
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*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished) or based on stock availability. |
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