Don Beatty
To Whom It May Concern

I realize that in the customer service field you probably only get negative feedback and comments, but I'd like to buck that trend and tell you of a very positive experience I had with your company - specifically with one of your employees, Monica Del Castillo.
My wife and I purchased some equipment from Visualapex.com. It had a rebate offer associated with it. We purchased it at the last possible minute of the last possible day of the rebate, and when we went to access the rebate form(s) at the designated website, the rebate information had been removed.
We contacted, via email, your company to inquire about how we could still pursue the promised rebate and purchase the theater chair... Monica responded almost immediately and walked us through getting what we needed. When we asked about being able to purchase a second chair, she even advocated for us with upper management to make it happen.
The chairs arrived sooner than she told us and we are very please with them. Most of all, we are very pleased with Monica and the way she assisted us with our transaction. You and your company are very well represented to have her working for you! Not only should you do anything to keep her, but probably you should give her a raise or a bonus as well!
Ok, maybe that's pushing it a bit far... we just wanted you to know how pleased we are with the way we were treated and our brief interaction with your company. We wish more businesses treated their customers in this manner.

Thank you again.

Ken Sander, NY
The Epson PowerLite Home Cinema 1080p three-LCD projector combined with Elite’s Cinetension Electric 84-inch motorized screen gave my home theater a major upgrade in '07. As a reviewer, I’ve had the wonderful opportunity of testing various different plasma and LCD displays, and even though most of them were quite impressive, there's nothing, nothing like watching HD shows or sports with a HD projector on a high-quality screen. You could imagine my disappointment when I had to return it.

Barry Billmann - Huntsville, AL
This is my second Elite screen (the old one was a 92" Elite manual pull down). I have been impressed by both, I think your screens are hands down the best available at a given price point.

Douglas Allen - Tucson, AZ
I am very happy with the quality and design of this screen thus far.

Michael Williquette - Decatur, AL
Today I received my order (from Tiger Direct) of the Elite VMAX series electric screen for our organization's conference room. You have no idea how wonderful this screen is to us! We just moved into a new office building that we purchased after four years of fund-raising. We have no debt and were excited about owning this building but we wanted a way to showcase the things that God has done for us! We are going to create a presentation DVD that will be played in the conference room for those visiting our non-profit organization. The VMAX screen is so quiet that one cannot even hear it over light talking in the room! What a treat it will be to show our presentation when it is finished on this wonderful screen.

Thank you so much for making a screen like this so affordable!

Tom Gregory - Santa Rosa, NM
"Gentlemen, Attached is a picture of my High Contrast Gray 100" diag screen in my small senior housing apartment. When I first heard of high contrast gray, I thought someone was nuts. I have owned several motion picture theatres and always used the highest gain sound screens possible. I have been a little disappointed with the contrast of some movies like "Sound of Music" which I once ran in 70 mm. Using my Optoma HD72 projector, the picture looked washed out. I decided to give your high contrast gray screen a try and what a difference. I have never been happier. The Elite screen was easy to assemble and the screen surface in perfectly smooth for a perfect picture. If you ever need a reference from an ex exhibitor, please use my name. As far as I am concerned, Elite screens are the finest bar none".